Friday, July 14, 2006

Coach approach to "Quiet Leadership"

Here is a radio interview with David Rock, author of the recently published "Quiet Leadership : Six Steps to Transforming Performance at Work" The author also provides a lot of discussion around coaching and the process. Check it out.

Rock provides an overview to his six steps:
  1. "Think About Thinking" (let people think things through without telling them what to do, while remaining "solutions-focused")
  2. "Listen for Potential" (be a sounding board for employees)
  3. "Speak with Intent" (clarify and streamline conversation)
  4. "Dance Toward Insight" (communicate in ways that promote other people's insights)
  5. "CREATE New Thinking" (which stands for Current Reality, Explore Alternatives and Tap Their Energy, an acronym about "helping people turn their insights into habits")
  6. "Follow Up" to ensure ongoing improved performance.
Worth a quick listen but while interesting there isn't anything terribly new. I suspect Rock would agree but he has put a new packaging and language on basic concepts.

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